Terms & Conditions

1. Description of Goods

• Every care is made in the production of the pottery.
• All sizes given are approximate.
• As in all handmade items in manufacture, the materials used may vary with each batch.
• It is also possible that the glaze colours will vary with each firing of the kiln.
• Whilst every effort is made to do so, we cannot guarantee to supply pottery identical in colour or size.
• All the pots will remain the property of St. Andrews Pottery until paid for.

2. Pricing Information

• Every effort is made to ensure that details in pricing are correct.
• We make a small charge for packing and packaging.
• Pots sent by post or carrier, are charged at cost, at the time of posting.
• We will advise you of the total cost including postage and packing.

3. Ordering Procedure

• All orders are dealt with on an individual basis.
• We are unable to supply pottery on a sale or return basis.
• Your order will be sent by post, or carrier, within 7 days of completion.

4. Availability

• Similar items are nearly always in stock. Please email us through the contact page or telephone us for these alternative items.

5. Payment

• You may pay online via Credit/Debit Card (processed by Shopify Payments) or using our PayPal payment solution.

6. Complaints Procedure

• Notify us immediately through the contact page upon receipt of your order, telling us about any damage within 24 hours.
• We will deal with your complaint promptly.
• If you are unhappy with your purchase please tell us immediately.
• We will accept returned goods in ‘as new’ condition.

7. Cancellation

• Any cancellation of an order must be put in writing, via the contact page.

8. Privacy Policy

• We collect and retain the details you supply to us.
• We do not sell your information to others.
• If required by the Law of the United Kingdom, we will disclose the information you have voluntarily supplied.

9. Your Statutory Rights

• Your statutory rights are not affected by any of the above terms and conditions.