Terms & Conditions

1. Description of Goods

  • Every care is made in the production of the pottery.
  • All sizes given are approximate.
  • As in all handmade items in manufacture, the materials used may vary with each batch.
  • It is also possible that the glaze colours will vary with each firing of the kiln.
  • Whilst every effort is made to do so, we cannot guarantee to supply pottery identical in colour or size.
  • All the pots will remain the property of St. Andrews Pottery until paid for.

2. Pricing Information

  • Every effort is made to ensure that details in pricing are correct.
  • We make a small charge for packing and packaging.
  • Pots sent by post or carrier, are charged at cost, at the time of posting.
  • We will advise you of the total cost including postage and packing.

3. Ordering Procedure

  • All orders are dealt with on an individual basis.
  • We are unable to supply pottery on a sale or return basis.
  • Your order will be sent by post, or carrier, within 7 days of completion.

4. Availability

  • Similar items are nearly always in stock. Please email us through the contact page or telephone us for these alternative items.

5. Payment

  • You may pay online via Credit/Debit Card (processed by Shopify Payments) or using our PayPal payment solution.

6. Complaints Procedure

  • Notify us immediately through the contact page upon receipt of your order, telling us about any damage within 24 hours.
  • We will deal with your complaint promptly.
  • If you are unhappy with your purchase please tell us immediately.
  • We will accept returned goods in ‘as new’ condition.

7. Cancellation

  • Any cancellation of an order must be put in writing, via the contact page.

8. Privacy Policy

  • We collect and retain the details you supply to us.
  • We do not sell your information to others.
  • If required by the Law of the United Kingdom, we will disclose the information you have voluntarily supplied.

9. Your Statutory Rights

  • Your statutory rights are not affected by any of the above terms and conditions.